Refund and Cancellation Policy

This Refund and Cancellation Policy (“Policy”) applies to all digital services and applications operated by PrimeXseries Pvt. Ltd., including without limitation www.primexseries.com and associated mobile apps (collectively referred to as the “Platform” or “Service”).

For pre-purchase queries or clarifications, contact info@primexseries.com.

1. Digital Nature of Services

PrimeXseries offers on-demand, non-tangible streaming services including movies, web series, and licensed digital content. Once a subscription is activated, access is granted instantly. Therefore, all payments made are final, non-refundable, and non-transferable.

2. No Refund Policy

As subscriptions provide immediate access to premium digital content, PrimeXseries does not issue refunds or credits for:

3. Transaction Failures

In case of payment failure due to technical errors, any deducted amount will automatically be refunded by the payment gateway or your bank within 5–7 business days.

If the refund does not appear after this period, contact us with your transaction ID at info@primexseries.com.

4. Cancellation Policy

Subscriptions on PrimeXseries are prepaid and non-refundable. Users may choose not to renew after expiry. Cancelling an active plan will not generate a refund or partial credit.

To avoid automatic renewal, disable recurring payments via your PrimeXseries dashboard or your payment provider before the renewal date.

5. Chargebacks and Payment Disputes

Raising a chargeback for valid transactions violates our Terms of Service. If a chargeback occurs, your account and related subscriptions will be suspended immediately.

To restore service, users must settle:

Filing false or fraudulent chargebacks may lead to permanent account termination and possible legal action. We encourage users to resolve payment issues directly with our support team before contacting their bank.

6. Service Modifications

PrimeXseries reserves the right to modify, suspend, or remove specific features or content at any time to comply with licensing agreements or enhance user experience. Such changes do not entitle users to refunds or compensation.

7. Policy Acceptance

By subscribing, purchasing, or using the PrimeXseries Platform, you acknowledge that you have read, understood, and agreed to this Refund and Cancellation Policy in full. Please review these terms carefully before making any payments.

8. Contact Information

For refund-related queries, billing clarifications (limited to transaction errors), or dispute assistance, please contact:

Email: info@primexseries.com
Address: PrimeXseries Inc., Kochi, Kerala, India